Help & FAQ

Go to the Track page and enter your QIC tracking number. You'll see every scan, the current location, and an estimated delivery date in DD Mon, YYYY format.

Quick tracking numbers look like QIC-88412037 — the letters QIC followed by a hyphen and 8 digits. You'll find it in your shipping confirmation email and on your label receipt.

Express Worldwide: next day to 80+ major markets, 2–3 days elsewhere. Economy Select: 3–7 days depending on lane. Your quote will always state a committed window.

Saturday delivery is available in most UK and European cities for express shipments — select it at booking. Sunday delivery is available in London and selected postcodes.

Some items are restricted by air safety regulations or destination law — see the Prohibited Items list. When in doubt, ask us before booking.

Every shipment includes declared-value cover up to £25,000 at no charge. Higher limits and all-risk cover are available — see Insurance.

Choose DDP (we pay duties, receiver pays nothing), DAP (receiver pays carrier on delivery) or DDU at booking. Our brokers classify and pre-clear wherever possible.

Yes — contact us before the shipment reaches the destination depot and we can usually change the delivery address or hold it for collection.

Email inquiry@quickcouriersltd.com with your tracking number within 14 days of delivery (or expected delivery). Claims are resolved within 30 days — most within a week.

Request a quote via our quote page or email us. Business accounts include tiered pricing, a named account manager and monthly invoicing. Setup takes one business day.